Why should I buy from you?
When you make a purchase from www.yourgaf.com you are buying products from a real shop. All items on the website have been carefully selected and we don’t offer items unless we have them in stock. We love all our products and want them to get to you promptly and safely and your happiness is important to us. If you experience any problems with your order you are able to speak to a real person 7 days a week by ringing the shops directly.
We have two fabulous shops near Newcastle upon Tyne that you can visit. Check the about us section for details of location and opening times.
Yes. Payments made through our website are processed by PayPoint.net. Nobody at www.yourgaf.com will have access to any of you card details.
PayPoint.net is the UK’s leading bank independent processor of secure, real-time, online credit and debit card transactions.
They adhere strictly to card scheme and banking industry best practice. PayPoint.net are also amongst the first payment companies to implement DDoS prevention technology, and one of the few to be Level 1 certified by both Visa and MasterCard for their Data Security Standards.
All credit cards details are encrypted before they are sent using a technology known as SSL. SSL uses a cryptographic system that uses two keys to encrypt data, first a public key known to everyone and the second is the private key known only to the recipient. SSL an unique and effective way to achieve data and ecommerce security. When a SSL - Digital Certificate is installed on a web site, a padlock icon can be seen at the bottom area of the navigator and also the address in the address bar will begin with "https" instead of http during a secure ecommerce transaction, which means that the data is encrypted.
Absolutely not. We treat all customer details with the utmost respect and confidentiality.
Yes a confirmation email will be sent both on receipt of your order and when the item has been despatched. This is done by an actual human being so please allow us some time to get back to you!
If you have not received a confirmation within 48 hours of placing your order then please contact us.
We would normally notify you if there has been an unexpected delay in processing your order (95% of orders are despatched within 48 hours). So please contact us if you are waiting longer than this.
Our deliveries are sent via Post Office delivery service. If you are not at home when delivery is attempted then the Postman will leave a card so that the item can be collected at the depot or you can arrange a new delivery.
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